The process of voiding is the same for all documents (sales and purchase invoices). The difference between deleting and voiding is that, in the first case the document will no longer exist in your account, while in the second case the documents is still available. However, its number cannot be used again, preventing gaps in sequential numbering.

A document needs to be in “Issued” state to be eligible for voiding. Therefore, if the state is “Paid/Partially Paid”, the associated payment(s) need to be deleted.

In order to refund an invoice you can cancel it by using a credit note. You can view the corresponding articles for purchases credit notes and sales credit notes to find further information.

Delete related receipts / payments

This can be done in two ways:

#1 Deleting receipts/payments permanently
If you wish for the related receipt/payment to be permanently deleted from the system, you can proceed as follows:

From the “Payments received” or “More-> Payments sent” menu, select the entry you want to delete, and click Actions -> Delete Selected.

#2 Removing a receipt/payments from the document

If you wish that the receipt/payment remains in the system for future transactions, you can simply remove it from the document.

From the document's view page and the Related cash receipts/payments section, click on the (X) next to Details and delete:

Voiding process

Since the document is now in an Issued state, you can proceed with the voidance. From its view page you must click on the (...) and then select Void.

When you click on the "Void" option a warning will be displayed, as shown in the image below:

Press "Yes, I'm sure" to proceed and Elorus will void the invoice immediately.

Notice that, after voiding the invoice, the "Edit", "Export PDF" and "Email" options are now inactive. Furthermore, the void action means that the void document's number cannot be used for another document of the same document type. Hence, the numbering will continue normally from the next number on.

Important: Void documents remain in the system for future reference, but are not involved in Elorus reports.

Attention: The serial number's reservation upon voidance is valid only for sales documents, but not for purchases. This means you can reissue a void purchase receipt using the same number, which is not possible for sales documents.

Deleting void documents

If you wish to delete a document that is void from the system, you'll first need to select Mark issued inside the (...) button and proceed to Edit -> Set back to Draft -> Delete, as described in the related article.

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