--- title: "Sending Estimates via Email" slug: "sending-estimates-via-email" updated: 2024-01-09T10:35:43Z published: 2024-01-09T10:35:43Z canonical: "help.elorus.com/sending-estimates-via-email" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.elorus.com/llms.txt > Use this file to discover all available pages before exploring further. # Sending Estimates via Email The option to send **Estimates** via email to your customers is active on all subscription plans, including the free plan. The only requirement is that your email address has been verified. ## Email a single Estimate To send a single Estimate via email, click the **Email** button, located on its view page. You will be redirected to a page similar to the image below. ![email a single estimate-preview](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/email%20a%20single%20estimate-preview%20%281%29.png) Sending a "*Draft*" Estimate is possible; however, its status will change to "*Issued*" after the process is completed. ### To (Recipient) The system automatically populates this field with the [primary email address](/int/docs/add-contacts) linked to the client's contact. If you want to change this, just click the dropdown arrow next to the field to see a list of all email addresses associated with that client, and pick the one you prefer. You can also add a new email address from the **New address** link. If it's an address you'll be using again, tick the **Store the address on the contact for future use** box, and the system will add this new email to the client's contact for you. ### Cc (Carbon copy) The **Cc** field is used when you want to include additional email addresses beyond the primary recipient. You can manually type in one or multiple email addresses - simply hit *Enter* after each one to lock them in. When clicking into this field, a dropdown will automatically appear, listing email addresses associated with your organization. This is a convenient way to keep your team members - such as your accounting department - updated when you've sent an Estimate to a client. If you often find yourself sending emails to the same set of CC addresses, you can automate this by going to **Settings > Application settings** and filling in the **Default CC Email Addresses** option. This way, your chosen email addresses will be automatically populated in the **Cc** field every time you send an email. ### Bcc (Blind carbon copy) The **Bcc** field allows you to include additional recipient email addresses that you don't want visible to the main recipient. The functionality of the Bcc field for selecting email addresses works identically to that of the **Cc** field. ### Reply to For security reasons and to ensure high deliverability rates, Elorus always sends all messages from a specialized application email address. However, you have the option to specify which email address will receive the recipient's reply if they choose to respond. By default, the verified email address of the user sending the email is selected as the reply-to address. If you'd like to use a different address, navigate to **Settings > Application settings** and fill in the **Reply to email address** field. Note that you'll need to verify this address before it can be used. Once you've set a default reply-to address, that email will always be used as the sender, regardless of which user is logged in. ### Email template The [**Email template**](/int/docs/add-email-templates) defines various elements of the outgoing email, including the subject and the body of the message. While you can always modify the email content on the spot, templates are designed to reduce the time-consuming manual typing required during the sending process. By default, the **Email template** field will display the template you've set as your **Default** under the organization's Email templates settings. Of course, you can choose any other template you've created specifically for the **Estimates** before sending the email. ### Subject and Email message The initial suggested content of the email is automatically filled-in based on the selected **Email template**. However, you can add extra information or manually modify both the **Subject** and the main **Message** (content) of the email using the corresponding fields on the form. Every email includes a **unique link (permalink)** to the sent estimate, ensuring your clients can access it anytime. (For this feature to work, you must have used the "*Permalink*" variable in the [Email template](/int/docs/edit-manage-email-templates)). ![permalink variable-email template-estimate](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/permalink%20variable-email%20template-estimate%20%281%29.png) Once the client clicks the link, Elorus will [notify](/int/docs/notifications) you both in your account and via email that the client has viewed the estimate. This information is then saved in the [**Events**](/int/docs/events-timeline-of-actions) history. ### Attachments You may optionally attach the estimate PDF to the email. To include **additional attachment files** in your message, you must first **[attach](/int/docs/attachments)** them to the relevant **Estimate**. Then, you can choose which of these you wish the client to receive with the email, as shown in the image. ![email-estimate-attachments](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/email-estimate-attachments%20%281%29.png) Note The option to attach the Estimate PDF **is not available** on the **Free subsciption plan**. ## Bulk-Email Estimates Using Elorus you have the option to email multiple Estimates to the respective clients at once, just by following a very quick and simple process. First, you need to select the Estimates from the Estimate list page, as shown below: ![Estimate list page-actions-email selected](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/%CE%A3%CF%84%CE%B9%CE%B3%CE%BC%CE%B9%CF%8C%CF%84%CF%85%CF%80%CE%BF%20%CE%BF%CE%B8%CF%8C%CE%BD%CE%B7%CF%82%202023-09-27%20150126.png) Then, click **Actions > Email selected**, and a window similar to the one below will appear: ![email selected estimates-window](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/email%20selected%20estimates-window%20%281%29.png) From this interface, you can adjust the Carbon-Copy settings (**Cc** & **Bcc**) for multiple email addresses. Additionally, you have the option to include attachments alongside the Estimates. Once you're ready, just click the **Email** button to send out the messages. In order to bulk-email Estimates the following requirements must apply: - The documents should not be in the "*Draft*" status. - The client contact of each estimate should have at least one registered email address. If any of the selected Estimates does not meet the above requirements, the system will show a warning, but you can still email the rest of the Estimates. ## Daily email sending limits Each subscription plan has its own **daily limit** regarding the maximum number of emails you can send. Therefore, depending on your organization's plan, the limits are set as follows: - The *Free* plan has a daily limit of 10 emails - The *Starter* plan has a daily limit of 30 emails - The *Standard* plan has a daily limit of 200 emails - The *Premium* plan has a daily limit of 500 emails Each email can have a limit of 3 recipients, plus the number of users in the respective organization. For example, for an organization with 2 users, you can set a total of 5 recipients. This limit applies separately for **Cc** and **Bcc** recipients. So, in the previous example, you could enter 5 Cc recipients and another 5 Bcc recipients. In case you need higher limits, you can contact us. ## Email history Elorus records details about the Estimates you send via email, from the date of sending to their delivery to the recipients. Emails are marked with various statuses depending on the situation: - *Queued*: The message is awaiting to be sent. - *Sent*: The email service has sent the message, which may or may not have been delivered. - *Delivered*: The recipient has received the message in their inbox. - *Deferred*: The message has been delayed (e.g., due to a full mailbox, spam detection software). The service will attempt to deliver the message. - *Rejected*: The email service refused to send the message. Try again. - *Bounced*: The message was blocked. Check the email address for correctness and try again. This history is available in three places: - Within the individual document view page, under the creation details. By clicking the **(i)** icon on the right, you will see more details about the last email sent. ![info icon-last sent email estimate](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/info%20icon-last%20sent%20email%20estimate%20%281%29.png) - Within each estimate's history on the **Events** page. ![events page-estimates](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/events%20page-estimates%20%281%29.png) If you click the **More...** link, you can see the exact email text that was sent, the recipients and if there were any attachments. ![more-event timeline-estimate](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/more-event%20timeline-estimate%20%281%29.png) - Via the **Estimate** list page, provided that you have checked the **Last email** from the **Columns** menu. ![last email-column-estimate](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/last%20email-column-estimate%20%281%29.png) ![last email-column-estimate](https://cdn.document360.io/9493d4a2-f3a8-4344-ad47-a4f5aeb61ce6/Images/Documentation/last%20email-column-estimate%202%20%281%29.png) Note You can see **delivery information** only for **the main recipients** and not for the recipients in the Cc & Bcc fields.